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Privacy Policy

Effective Date: 4/14/2026
Last Revised: 4/14/2026

 

The Transformation Hub and The Connected Couple Mentorship (“Company,” “we,” “us,” or “our”), located in Austin, Texas, operates as a location-independent coaching and education business. While our team may provide services from multiple jurisdictions, all agreements and data practices are governed by the laws of the State of Texas.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information
    Name, email address, phone number, mailing address

  • Account Information
    Username, password, and account-related details (if applicable)

  • Payment Information
    Payment details processed through secure third-party providers. We do not store full payment card information on our servers

  • Coaching & Intake Information
    Information voluntarily shared related to personal, relational, or coaching goals

  • Technical & Usage Data
    IP address, browser type, device information, referring URLs, and interaction data collected via cookies and tracking technologies

  • Marketing Preferences
    Your communication preferences and consent choices

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2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Delivering coaching services and programs

  • Processing payments and managing accounts

  • Communicating with you (support, scheduling, updates)

  • Sending marketing and promotional communications (only with your consent)

  • Improving website performance and user experience

  • Complying with legal obligations and protecting our rights

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3. SMS / Text Messaging Program

We offer an SMS/text messaging program to support both service-related communication and marketing.

Types of Messages You May Receive

If you opt in, you may receive:

  • Appointment confirmations

  • Appointment reminders and updates

  • Service-related notifications

  • Marketing and promotional messages, including special offers, discounts, and new product or service updates

 

How You Opt In

End users opt in by visiting: https://connected-couple.com/

 

Users provide their contact information through forms and may optionally select checkboxes to consent to receive:

  • Appointment-related communications (non-marketing)

  • Marketing and promotional messages

Consent is provided through clear, affirmative action (such as selecting an unchecked checkbox).

 

Message Frequency

Message frequency may vary depending on your interaction with our services, appointments, and marketing engagement.

 

Consent and Control

  • Consent to receive SMS messages is not a condition of purchase

  • You may opt out at any time by replying STOP

  • For assistance, reply HELP or contact us directly.

 

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information only under the following circumstances:

  • Service Providers
    Trusted third-party vendors (payment processors, email platforms, CRM systems, customer support tools) strictly for business operations and bound by confidentiality

  • Legal Requirements
    When required by law or to protect our legal rights

  • Business Transfers
    In connection with a merger, sale, or acquisition

 

5. SMS / Mobile Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.  Information sharing with subcontractors in support services, such as customer service, is permitted. However, all other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

 

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Support marketing and retargeting efforts

You may disable cookies in your browser settings, though some features may not function properly.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission or storage is completely secure. By using our services, you acknowledge and accept this risk.

 

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Withdraw consent

  • Opt out of marketing communications

To exercise your rights, contact: thetransformationhub.world@gmail.com

 

9. Email and Marketing Communications

You may opt into receiving communications from us. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

We honor all consent and opt-out preferences.

 

10. Third-Party Links

We may link to third-party websites or services. We are not responsible for their privacy practices or content.

 

11. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

 

12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

 

13. GDPR and International Users

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you have additional rights under applicable regulations, including the General Data Protection Regulation (GDPR).

These rights may include:

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion (“right to be forgotten”)

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time

We process your data based on one or more of the following legal bases:

  • Your consent

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

If you are an EU/EEA resident and believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.

 

14. Location-Independent Operations

The Transformation Hub operates as a location-independent business. While services may be delivered from multiple geographic locations, including within and outside the United States, all data handling practices and agreements remain governed by the laws of the State of Texas.

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15. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be reflected by the “Last Revised” date above. Continued use of our services constitutes acceptance of those changes.

 

16. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict of law principles.

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17. Contact Information

The Transformation Hub
Austin, Texas
Email: thetransformationhub.world@gmail.com
Phone: 512-522-6543

©2025

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